Shipping Terms

Where do you ship?

Canada 

United States

Shipping

Standard Ground Shipping

Shipping charge

$6.99 CAD

Free over purchases of $50

Order delivered*

2 to 8 business days

4 to 8 business days


*This is the number of business days required for shipping from the date your order is processed and packed.

What is your shipping cut off time?  

CANADA

Orders placed Monday to Friday before our shipping cut-off time of 12 p.m. PST will be shipped the same day. All orders placed after the cut-off time on Friday will be shipped the following Monday. Orders placed on weekends or holidays will be processed and packed the next business day.

UNITED STATES

Shipping cut-off time will be Monday at 12 p.m. PST and shipped the same day. 

How will I know when my package has shipped?

When your order has shipped, you will receive a confirmation email along with a link where you can track the progress of your shipment and estimated arrival date.

Should I accept a damaged package?

Yes, in the unlikely event that your package arrives in a damaged condition resulting in damaged merchandise, please accept the delivery and contact us at ourteam@riseanddew.com to work through any issues. If you refuse your order, you will be responsible for all shipping charges.

Can I make changes to my shipping address?

Please ensure that you complete the shipping address field correctly in your order. Unfortunately we are not able to redirect any orders once items have been shipped.

Other

If you have any questions or concerns, contact us at ourteam@riseanddew.com. We’re here to help!